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Aura Stack

Illes Balears

The front desk that never hangs up.

AURA answers your hotel's phone, WhatsApp and chat at any hour and in any language. It checks real availability, closes the booking and alerts your team only when a person is actually needed.

Listen to a call
Handled without a human
87%
Response
0.4s
Languages
100+
Hours
24/7

01 — The real cost

A missed call in high season isn't a missed call. It's between €300 and €900 that end up with an OTA.

In July and August, a 30-room hotel misses between 20 and 40 calls a week. Almost none of them call back.

02 — AURA Hospitality AI

What it does, exactly

  • 01

    A voice that sounds like your hotel

    You choose tone, pace and register. It answers in the caller's language from the first syllable, with no menus and no «press one».

  • 02

    Availability and bookings

    It queries your PMS in real time, offers the room that fits and closes the booking within the same conversation.

  • 03

    Concierge and operations

    Room service, towels, a taxi to the airport, a table for dinner. Logged where your team already looks every morning.

  • 04

    Upselling with judgement

    It offers late checkout or an upgrade when the moment and the profile call for it. If the guest is upset, it doesn't sell: it listens.

  • 05

    Escalation to your team

    When something falls outside the script, it alerts by Slack or email with the transcript and the guest's history already summarised.

  • 06

    A dashboard, not a black box

    Every conversation, every booking and every euro sold, with the limits of the AI in your hands and not in ours.

A real call

Tuesday, 23:41.
Nobody at the desk.

A guest is looking for a room for tomorrow. The whole conversation lasts forty-one seconds and ends with a direct booking, with no intermediary commission.

  • check_availability · 118 ms
  • create_reservation · 174 ms

In progress · 00:41

  1. 00:04

    Guest: Good evening, do you have a double free for tomorrow?

  2. 00:09

    AURA: Yes, we have a double with sea views for €142 a night. Shall I book it for you?

  3. 00:18

    Guest: Perfect. And breakfast?

  4. 00:23

    AURA: From seven to half past ten, in the courtyard. For €14 per person I can add it right now.

00:41

Booking confirmed · 2 nights · €312

The studio

Behind the product there is a studio that also works to order.

  • Voice agents on your operationPilot in 4 weeks
  • Integrations between systemsPMS · CRM · ERP
  • Digital product end to endDesign and development
  • Maintenance and evolutionMonthly fee
«If the problem can be solved with something simpler and cheaper than us, we tell you before you sign.»
We don't work by the hour or on promises. Every project closes in phases: first a contained pilot you can actually touch, then production.
Tell us about a project →

Contact

We call you and you hear it live.

Leave us a phone number and we'll prepare a demo with your property's real data. Twenty minutes, no sales deck.

Controller: Aura Stack SL. Purpose: handling your demo request. Legal basis: your consent. We do not share your data with third parties for commercial purposes and we delete it after 12 months if no contract follows. You can exercise your rights by writing to privacidad@auraib.com.

We reply the same working day. If you'd rather write: contacto@auraib.com